Shopping Wallet – (FAQs)

1. What is the Shopping Wallet?

The Shopping Wallet is a digital wallet linked to your account that stores money, refunds, cashback, and promotional credits for easy use on future purchases.

2. How can I add money to my wallet?

You can add money using supported payment methods such as UPI, net banking, or other available options at checkout or from your account wallet section.

3. Is my wallet balance safe?

Yes. Your wallet is secured with industry-standard encryption and can only be accessed after logging into your account.

4. Can I use my wallet balance with other payment methods?

Yes. If your wallet balance is insufficient, you can combine it with another payment method during checkout.

5. Where can I use my wallet balance?

Wallet balance can be used only on Purchases & Recharge,Bill paments made on our website/app and cannot be used on external platforms.

6. What happens to refunds?

Eligible refunds are credited directly to your Shopping Wallet unless otherwise stated. Wallet refunds are usually faster than bank refunds.

7. Does wallet money expire?

Added money: Does not expire

Cashback/promotional credits: May have an expiry date (shown in your wallet details)

8. Can I withdraw wallet money to my bank account?

Wallet balance is generally non-transferable and cannot be withdrawn unless specifically mentioned in the terms.

9. What should I do if my wallet balance is incorrect?

If you notice any discrepancy, contact customer support with your order details and transaction ID for quick assistance.

10. Can I use wallet balance during sales or discounts?

Yes, unless stated otherwise. Some promotional offers may have specific conditions.

11. What happens to my wallet if I close my account?

Any remaining wallet balance or credits will be forfeited when the account is permanently closed.

12. How can I check my wallet transactions?

You can view your wallet balance and full transaction history in the My Account → Wallet section.