Grievance Redressal Policy

JVDreamBazaar (www.jvdreambazaar.com)

1. Introduction

JVDreamBazaar (“we”, “our”, “us”) is committed to resolving customer grievances in a fair, transparent, and timely manner. This Grievance Redressal Policy describes the mechanism available to users for raising complaints related to products, services, payments, delivery, refunds, or any other issue arising from the use of www.jvdreambazaar.com.

This policy is framed in accordance with applicable Indian laws.

2. Applicability

This policy applies to:

All users and customers of JVDreamBazaar

All transactions carried out on www.jvdreambazaar.com

All services offered through the platform

3. Grievance Officer (As per IT Rules, 2021)

In compliance with Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following Grievance Officer has been appointed:

Grievance Officer Details

Name: [Sunil Kumar Shukla]

Designation: Grievance Officer

Email: [info.jvdreambazaar@gmail.com]

Contact Number: [9456821408]

Address: [ring Road Near Homegaurd Ofice Chinour Shahjahanpur UP, India]

Working Hours: Monday to Friday, [10am to 5pm]

4. How to Register a Grievance

Users may raise grievances through any of the following channels:

Email: [info.jvdreambazaar@gmail.com]

Website contact form

Written communication to the Grievance Officer

While submitting a grievance, users should provide:

Full name and contact details

Order ID / Transaction ID (if applicable)

Description of the grievance

Supporting documents or screenshots (if available)

5. Acknowledgement of Complaints

All grievances will be acknowledged within 48 hours of receipt, as required under Indian law.

6. Resolution of Grievances

Grievances will be resolved within 15 days from the date of receipt.

If additional time is required due to complexity, the user will be informed with reasons.

Resolution may include refund, replacement, clarification, or corrective action.

7. Consumer Protection Compliance

As per the Consumer Protection (E-Commerce) Rules, 2020:

No user will be charged unfair cancellation fees.

Accurate information regarding products, pricing, delivery, and refunds will be provided.

Complaints related to defective goods, deficient services, or unfair trade practices will be addressed promptly.

8. Escalation Mechanism

If the user is dissatisfied with the response provided, the grievance may be escalated by writing to:

📧 [escalation@jvdreambazaar.com]

Mention the grievance reference number in all communications.

9. False or Malicious Complaints

JV DreamBazaar reserves the right to take appropriate action against complaints that are false, misleading, or abusive in nature.

10. Governing Law and Jurisdiction

This policy shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [City/State, India].

11. Policy Updates

JV DreamBazaar reserves the right to amend or update this policy at any time. Any changes will be posted on this page and shall be effective immediately.

12. Contact Information

For questions or concerns related to this policy, please contact:

[info.jvdreambazaar@gmail.com]

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